Wednesday, July 20, 2011

Cant Remember my Name, Where am I?

I have always been amazed in the ability of the human memory to add and subtract with absolute clarity

I receive many calls pertaining to questions about checks, many involve needing copies for personal and or business expense reports, some claim they were over charged, a few they have no idea and had bought a ton of drinks and need to explain the expense to a significant other or a boss.

Had a customer call on Friday swearing up and down she was over charged:

Pretty much standard procedure is to get the basic information to attempt to find the check
Name? Number? Date of incident? Type of Card? Amount?
Do you have a receipt? or are you looking at your online account?
What time? you would be amazed at how many people do not remember the time!
Do you remember the servers name?Description?

I often forget all they know is that they were over charged and they are not a happy camper 8-)
(details are my problem and I have instant access to every transaction and have a magic google machine that can find there check, on simple information like a date range and what they ate.  In today's world almost all transactions are coded and or unavailable with the whole protection of identity laws that are passed daily)

I was in luck she actually remember almost all the information, I looked it up and low in behold no check even came close to her description.  To be on the safe side I checked similar information for the week prior and the week after to no avail.  Now I am upset, I can usually find anything and everything when I throw my Sherlock Holmes hat on (and yes I do have one).  I give up and ask if she can get some transaction history from her Credit Card company so I can find it in my system.

I find out on Monday the reason I cant find this Damn Check. 

She ate at APPLE BEES!!!!!!!!

For the Love of God at least know where you ate.  If you get confused who you are calling...

All Companies normally answer the Phone with

"Thank You for Calling COMPANY X, how may I Help You!!!"

Sunday, July 10, 2011

Back on Track 8-)

Going to try this again a little more prepared this time:


My day was going just as planned, Great First Rush, Even Better Second...Zero problems surrounded by happy chatter and smiling faces.  Nothing can ruin this day going to head back to the office wrap up some loose ends and call it a Day.  3 steps toward victory...

KDAY CAN YOU COME HERE
( You will hear this line a lot- and yes I have indeed thought of changing my name, from this point on I will refer to it as My dreaded 5),

 I have a problem my customer is complaining about squares or triangles in his food. Deep breath what table and what is he/she eating... never mind just what table.  Approach a single guy relatively normal looking eating a crab cake platter and exchange the usual pleasantries. I was informed you were not enjoying your crab cakes:

Yes I don't understand there are Triangles in my crab Cakes, he proceeds to pull large triangle after large triangle out and place them in front of me proud to show me what is disturbing him.

I'm sure I breathed in a little and actually apologized for all the Jumbo Lump meat that was in his crab cake.

I was greeted with a very stern and abrupt you mean to tell me THEY ARE ALL TRIANGLES with a detested attitude
 
I than went on to give a lesson on the anatomy of the crab and than politely removed the crab cakes and had to ask can I get you a menu or something else to eat thinking oh well this will make a great story some day


*ding*
The Blog

Faviorte Quick Hit This Week:

I know the signs says seat yourself, can I really sit anywhere

Friday, February 11, 2011

No Good Deed Goes Un-Punished

This simple line is kinda how I view life.  Day after day, I continue to attempt to do the right thing, only to be rewarded in some shape or form with a giant REALLY!!!  I am aware of the definition of insanity and well... I'm getting closer to certifiable as each day passes.  I honestly look forward to the next event that will make me: Scratch my head, Count to Ten, Laugh inside, Laugh uncontrollably out loud, many times just stare and slowly shake my head and say to myself REALLY???